DELIVERY TIME:
- Economy Shipping: 5–8 business days.
- Standard Shipping: 3–4 business days.
NEED YOUR ORDER SOONER?
- If you need to receive your order before the standard 5–7 business days, please contact us. We will do everything within our reach to ensure your order arrives when you need it.
ORDER TRACKING:
- Once your order has been shipped, you will receive an email with tracking information so you can monitor the status of your delivery.
SHIPPING COST:
- Shipping costs are calculated automatically at checkout based on the weight of your order and the delivery address.
SHIPPING ADDRESS:
- Please ensure that you provide a correct and complete shipping address to avoid any delays in delivery.
SHIPPING ISSUES:
- If you encounter any problems with the shipping of your order, please contact us immediately so we can resolve the issue as soon as possible.
RETURNS
- At The Polet, we are committed to ensuring your satisfaction with every purchase. Below is our comprehensive return policy:
RETURN ACCEPTANCE
- Return Period: We accept returns within 15 days from the date you received your order.
- Free Return Shipping: We cover the cost of return shipping if the original shipment was made within the United States.
- No Restocking Fee: There are no additional charges for restocking returned items.
HOW TO RETURN AN ITEM
- Initial Contact: Reach out to our customer service team via shop@thepolet.com or via WhatsApp from our website thepolet.com to initiate the return process.
- Package Preparation: Pack the item in its original packaging, ensuring it is unused and in its original condition.
- Shipping the Package: Use the free return shipping label provided (if eligible) to send the item back to us at the address specified.
- Confirmation of Receipt: Once we receive your return, we will notify you via email.
REFUND PROCESS
- Processing Time: After receiving your return, we will process your refund within a maximum of 48 hours.
- Refund Method: The refunded amount will be credited directly to your bank account.
FINAL SALE ITEMS
Please note that the following collections are final sale and cannot be returned:
GENERAL CONDITIONS
- Product Condition: To be eligible for a return, the item must be unused, in its original condition, and with all tags and packaging intact.
- Documentation: Please include your purchase receipt or order confirmation with your return.
- Exclusions: We do not accept returns for personalized products, perishable items, or products that cannot be returned due to their nature.
