General terms & conditions

Welcome to The Polet!

These Terms and Conditions ("Terms", "Terms and Conditions") govern your relationship with thepolet.com website (the "Service") operated by The Polet ("us", "we", or "our").

Please read these Terms and Conditions carefully before using our Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

OVERVIEW

This website is operated by The Polet. Throughout the site, the terms “we”, “us” and “our” refer to The Polet. The Polet offers this website, including all information, tools, and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve:

  • (a) transmissions over various networks; and
  • (b) changes to conform and adapt to technical requirements of connecting networks or devices.

Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.

We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products, and Services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example, contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation:

  1. To maintain any comments in confidence;
  2. To pay compensation for any comments; or
  3. To respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

  • (a) for any unlawful purpose;
  • (b) to solicit others to perform or participate in any unlawful acts;
  • (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
  • (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
  • (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
  • (f) to submit false or misleading information;
  • (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
  • (h) to collect or track the personal information of others;
  • (i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
  • (j) for any obscene or immoral purpose; or
  • (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall The Polet, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless The Polet and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at shop@thepolet.com.

Our contact information is posted below:

  • Trading Name: The Polet
  • Email: shop@thepolet.com
  • Business Address: 240 Crandon Blv. Store 48 - Key Biscayne - FL 33149
  • Business Phone Number: via WhatsApp through our website thepolet.com.
  • Business Registration Number: 5545923

REFUND POLICY

Return Acceptance

  • Return Period: We accept returns within 15 days from the date you received your order.
  • Free Return Shipping: We cover the cost of return shipping if the original shipment was made within the United States.
  • No Restocking Fee: There are no additional charges for restocking returned items.

How to Return an Item

  1. Initial Contact: Reach out to our customer service team via shop@thepolet.com or via WhatsApp from our website thepolet.com to initiate the return process.
  2. Package Preparation: Pack the item in its original packaging, ensuring it is unused and in its original condition.
  3. Shipping the Package: Use the free return shipping label provided (if eligible) to send the item back to us at the address specified.
  4. Confirmation of Receipt: Once we receive your return, we will notify you via email.

Refund Process

  • Processing Time: After receiving your return, we will process your refund within a maximum of 48 hours.
  • Refund Method: The refunded amount will be credited directly to your bank account.

Return Deadlines:

  • Product Return: You can return products within a maximum of 15 days from the date you received your order.
  • Credit Note: If you prefer a credit note, you can request it within a maximum of 15 calendar days from the date you received your order.

Final Sale Items

Please note the following terms regarding Final Sale Items:

1. Final Sale Items:

  • All items marked as "Final Sale" or designated as non-returnable are sold on a final sale basis.
  • Final sale items may include, but are not limited to, clearance items, discontinued products, and any merchandise clearly indicated as non-returnable.

2. No Returns or Exchanges:

  • Final sale items cannot be returned or exchanged for any reason, including but not limited to fit, color, or buyer's remorse.

3. Quality Assurance:

  • We undertake to deliver final sale items in perfect condition.
  • In the event of a defect or damage during shipping, please refer to our Warranty and Claims Policy for resolution.

4. Warranty on Final Sale Items:

  • Any warranties or guarantees on final sale items are subject to the terms and conditions specified in the product's description.
  • Warranty coverage for final sale items may be limited or excluded.

5. Price Adjustment:

  • Price adjustments on previously purchased items to match the sale price of final sale items are not permitted.

6. Payment and Refunds:

  • All purchases of final sale items must be paid for in full at the time of purchase.
  • No refunds or store credits will be issued for final sale items.

7. Cancellations:

  • Orders for final sale items may not be canceled once they have been placed.

8. Availability:

  • Final sale items are available while supplies last and are subject to stock availability.

9. Applicability:

  • These terms and conditions apply to purchases made online and in-store.

10. Modification of Terms:

  • The Polet reserves the right to modify these final sale terms and conditions at any time without prior periodically.

11. Contact Information:

If you have any questions or concerns about these final sale terms and conditions, please contact our Customer Service team at shop@thepolet.com or via WhatsApp through our website thepolet.com.

 

PRIVACY POLICY

At The Polet, we are committed to protecting your personal information and ensuring your privacy. This Privacy Policy outlines how we handle your personal data when you use our website thepolet.com.

Exceptions to the Reservation of Personal Information

The personal information and/or any other personal data of the User that The Polet accesses by any means may be disclosed to third parties in the following cases:

  1. Legal Requests: If requested by a judicial authority or competent administrative authority.
  2. Security Breaches: If necessary to protect the Website’s security against attempts to breach it.

We do not assume any responsibility for the dissemination of Personal Information that you provide through means other than those provided by the Website.

Cookies

Our website utilizes Cookies technology and IP tracking to gather additional information about Users. This information includes data such as:

  • The browser you use
  • The type of computer and its operating system
  • Your Internet service provider
  • The pages you visit
  • Other similar information

This data helps us understand which areas of our Website are preferred by our Users, identify areas that need improvement, and determine the technology used to continuously enhance the services provided on our site.

We may use this information for statistical purposes without identifying the User. Under no circumstances will your Personal Information be disclosed to third parties.

Your browser, like many others, may be set to accept Cookies. If you do not wish to provide this additional information, you can configure your browser to refuse the use of Cookies or to notify you when a site attempts to send Cookies.

Purchase Security

The Polet guarantees the security and confidentiality of all communications with its customers through its Website. All online payment operations are conducted through a secure server based on the SSL standard and operated by companies exclusively dedicated to this activity. This protects your information against attempts of violation by third parties. The data from the purchase process is retained by the companies involved in the transaction, meaning that The Polet does not assume any liability to the User regarding this data.

Quality of User Data: Right of Access, Rectification, Update, and Deletion

Registered Users guarantee and are responsible for the accuracy, validity, and authenticity of the personal data provided. Users commit to keeping their information duly updated.

Users can modify their registration information directly on the Website.

By registering on the Website and being part of the "General Customer Base," Users agree that The Polet may communicate with them via postal, telephone, or electronic means to send information that The Polet Miami considers, at its sole discretion, may be of interest. This includes advertising and information about offers and promotions. If Users do not wish to be contacted for these purposes, they may reliably notify The Polet, which will promptly cease this type of communication.

The owner of the personal data has the right to access it free of charge at intervals of no less than six months, unless a legitimate interest is demonstrated as established in Article 14, Subsection 3 of Law No. 25,326. The National Directorate for the Protection of Personal Data, the controlling body of Law No. 25,326, has the authority to handle complaints and claims filed in relation to breaches of personal data protection rules.

Contact Us

If you have any questions or need further assistance regarding our Privacy Policy, please contact us at:

  • Email: shop@thepolet.com
  • Phone (WhatsApp): Available via WhatsApp through our website thepolet.com
  • Address: 240 Crandon Blv. Store 48 - Key Biscayne - FL 33149